Privacy Policy

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Effective Date: [12.15.25]
Pool Captains (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or request our services.Information We Collect
We may collect the following information when you voluntarily submit it through our website or other service request channels:

• Name
• Phone number
• Email address
• Service address
• Details related to your pool service request

How We Use Your Information
We use your information solely for purposes related to providing pool cleaning, maintenance, and repair services, including:

• Responding to service requests
• Scheduling and confirming appointments
• Sending service updates and notifications
• Providing estimates, invoices, and customer support
• Communicating via phone call, email, or SMS related to your service request

Message frequency may vary. Message and data rates may apply.SMS Communications
By providing your mobile phone number and consenting through our website form, you agree to receive text messages from Pool Captains related to your service request, including scheduling, service updates, estimates, invoices, and customer support communications.
You may opt out of SMS messages at any time by replying STOP. You may request assistance by replying HELP.Information Sharing
Pool Captains does not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
We may share information only with service providers or contractors as necessary to operate our business and deliver services (such as scheduling, billing, or communication tools), and only to the extent required to perform those services.Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.Your Choices
You may request to:

• Update or correct your personal information
• Opt out of SMS communications by replying STOP
• Request deletion of your information, subject to legal or operational requirements

To make a request, contact us using the information below.Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Pool Captains
Email: team@poolcaptains.com
Phone: [850.600.4256]